To the system of the Ministry of Emergency Situations of the Republic of Uzbekistan In the 9 months of 2021, were received - total 5,552 applications from individuals and legal entities, whichwere 3,538 oral, 964 written and 1,050 were electronic (including 1,008 through the Virtual Reception).743 appeals were satisfied, 4,284 were explained, 434 were sent aspertaining, 37 were left unseen, 2 refused and 56 were left over for the next reporting period.Also, during this period, the Central Office of the Ministry received a total of 1,518 applications from individuals and legal entities, including 709 oral, 446 written and 363 electronic (including 321 through the Virtual Reception).
308 of these appeals were satisfied, 1,159 were explained, 372 were forwarded, and 33 were left unseen (including12 were anonymous), 18 were balances for the next reporting period.Two of the appeals received by the Central Office of the Ministry were related to evacuation from areas at risk of emergencies,one of them asked for help in the construction of another building in case of damage to habitats due to natural disasters, 85 in cases of emergencies (illegal construction, etc.), 4 on rescue activities, 83 on the actions of employees of the Ministry of Emergency Situations, 13 on obtaining permits, certificates and documents, 333 on the restoration or acceptance of services to the Ministry of Emergency Situations, 119 on social issues (pensions, alimony, compensation, housing, etc.), 513 on various proposals and issues, 353 on issues not related to the activities of the Ministry of Emergency Situations, 12 on anonymous basis.The number of appeals to the Central Office of the Ministry increased by 676 (203%) compared to the same period of last year.At the end of each quarter, analytical data, comments (along with proposals) on the status of work with appeals of individuals and legal entities are prepared and submitted to the leadership of the Ministry, as well asare being discussed at the general meeting and appropriate measures are being identified.The consideration of appeals is under special control of the board of the ministry.

ANALYTICAL INFORMATION based on the results of consideration of incoming calls to the hotline of the MES

 Ministry of Emergency Situations of the Republic of Uzbekistan analyzed appeals to the Ministry of Emergency Situations received via helplines from January 1st to September 30th, 2021.In particular, according to the results, it was revealed that during the specified period 306 applications were received from individuals and legal entities, 33 of which were completely satisfied, 215 were clarified, 44 were sent to other authorities, 8 were left without consideration, 1 was recognized as anonymous, the remaining 5 will be considered in the next reporting period. One request for the evacuation of people from areas at high risk
of emergencies, 43 - for issues not related to the activities of emergency services, 1 - for persons seeking assistance in the construction of other buildings in case of damage from natural disasters, 48 - for emergencies situations (illegal construction, etc.), 4 - on the activities of the rescue service, 39 - on misconduct
of emergency services employees, 3 - on obtaining permits, certificates and documents, 52 - on the restoration or acceptance of service in the Ministry of Emergency Situations, 20 - on social issues (pensions, alimony, compensation), housing, etc.), 1 - anonymous, 94 - on various issues. According to the analysis, during the specified period, most of the complaints related to the issue of illegal buildings, illegal actions of employees and hiring in the ministry's system. To date, the hotline has not received any complaints about corruption. Hotline calls are under special control.